Sometimes our lives can change in a moment through the powerful impact of others. For rock ‘n’ roll legend Bruce Springsteen, it was the work of musical artists that helped him through a difficult childhood and a persistent struggle with depression. He found meaning in his own work through the truth he’d experienced firsthand, that “You can change someone’s life in three minutes with the right song.”

Like a compelling song, others’ well-chosen words can also give us hope, even change the course of our lives. I’m sure most of us could share stories of a conversation that forever impacted our…