A manager at a company in Brazil requested a short written report from the custodians in her building. Each day she wanted to know who cleaned each room, which rooms were left untouched, and how much time employees spent in each room. The first “daily” report arrived a week later, partially completed.

When the manager looked into the matter, she discovered most of the cleaning employees could not read. She could have fired them, but instead she arranged for them to have literacy lessons. Within five months, everyone was reading at a basic level and continued in their jobs.

God often uses…