“Patient is combative,” the nurse’s notes read. 

What she didn’t realize until later was that I was having an allergic reaction as I awakened after a complicated open-heart surgery. I was a mess, with a tube down my throat. My body began shaking violently, straining against the straps on my arms, which were there to keep me from suddenly pulling out my breathing tube. It was a frightening and painful episode. At one point, a nurse’s assistant to the right side of my bed reached down and simply held my hand. It was an unexpected move, and it struck me as…