My friend and I were traveling together, and she seemed a bit frazzled. When we got to the airport, she forgot to have her identification readily available and couldn’t find her reservation confirmation number. The ticket agent waited patiently, smiled, and then helped her at the “self” check-in. After receiving her ticket, she asked, “Where do we go next?” The agent smiled again, pointed at me, and said to her, “Stay close to your friend.”