Sarah has a rare condition that causes her joints to dislocate, making her reliant on an electric wheelchair to get around. On her way to a meeting recently, Sarah rode her wheelchair to the train station but found the elevator broken. Again. With no way of getting to the platform, she was told to take a taxi to another station forty minutes away. The taxi was called but never arrived. Sarah gave up and went home.

Unfortunately, this is a regular occurrence for Sarah. Broken elevators stop her boarding trains, forgotten ramps leave her unable to get off them. Sometimes…